This is a rare and an unfortunate case, we will surely need some calm and patience during this process, because we are here on your side as your agent not against you, We will do our best to find an answer. Soonest such thing happened, you must report the missing in detail with description and pictures of proof to our offices. We will investigate it for you and locate it where it is at first, If we were not able to locate then we will have two options
If products shipped complete and something happened during the customs or shipping then it means Because; there is no power over customs or shipping companies, We clearly can't be accountable! The loss must be covered by your insurance or shipping company's insurance.
But if something happened during fulfillment and we verified that by checking weights and documents then we will gladly either refund you or resend you the missing items or packages.
Can i return / refund the order if design/color is wrong?
Full refund can be applied on wrong design; Due to the different color patterns of pictures and different displays equipment, color difference is inevitable; To get less color difference, appreciated we can have your color pantone number. 2-7% color difference should be accepted.
How to exchange or get refunded? If your order in some case not fulfillable and canceled, we will refund your funds back to your card. Custom products are not refundable! Anything else can be returned to our offices. All of the items have to be returned for full refund. Customer is responsible for sending back shipping fees! You must be aware of that, even we refund the money in our end still it takes 1-3 business days to appear on your bank account.